Refund policy

Credit purchases are final and are not refunded, whether the credits are used or not. This is what pay-as-you-go is for: you start free, you buy small packs ($10 and up) only when you need them, and you never pay for months you don’t use.

Credits stay in your wallet with no time limit and work for every store of your account, so nothing you buy is ever lost. If you pause selling, your credits wait for you.

• Billing error: if you were charged twice for the same purchase, or charged an amount that doesn’t match the pack you chose, we refund the extra charge to your card.
• A paid feature failed on our side: if an AI extra didn’t deliver what it was charged for, we put the credits back in your wallet.
• Write to [email protected] from your account’s email with the date and amount; we answer within 2 working days.

If you dispute a payment with your bank, the disputed credits are frozen until the dispute ends. Please contact us first: most issues are solved within a day.

This policy is about what you pay Ostorya. Refunds between you and your own customers (cash on delivery, returns) are yours to handle; see the terms of service.